Training & Development

A comprehensive training and development programme is provided covering the following:

Technical knowledge and skills, including

• Station operational procedures
• Health & safety
• Emergency plans
• Security awareness
• Accident & incident reporting
• Use of radio communications
• Disability awareness
• Customer information systems
• CCTV monitoring
• Crowd control measures
• In addition, it is required that all recruits into Customer Service positions pass the full Railway Safety Accreditaion Scheme training programme (further details will be provided at the assessment centre stage.)

Personal and behavioural skills, including

• Making a good first impression
• Customer focus
• Dealing with difficult people & situations
• Team working

For supervisory and management positions, leadership training, performance management and coaching training is also provided.

Where appropriate additional skills training will be provided to complement the subjects listed above.

The programme will be delivered by both in-house and expert external providers and offers our staff some of the best security and customer service training available anywhere in the industry.